Privacy Policy

Last Updated: October 18, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and payment information
• Booking preferences and special requests
• Communication history with our support team
• Profile information and account preferences

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your permission)
• Cookies and tracking technologies

2. How We Use Your Information

Stay Formosa uses your information to:

• Process and manage your vacation rental bookings
• Communicate about your reservations and account
• Provide customer support and respond to inquiries
• Send booking confirmations, payment receipts, and important updates
• Improve our services and user experience
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure platform security

3. Information Sharing

We may share your information with:

• Property Owners: Contact details and booking information necessary for your stay
• Payment Processors: Stripe, PayPal, and Zelle for secure payment processing
• Service Providers: Third-party vendors who assist with our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure cloud storage with access controls
• Regular security audits and monitoring
• Employee training on data protection practices
• PCI DSS compliance for payment processing

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request data portability
• Object to certain data processing activities
• File complaints with data protection authorities

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Booking records are typically retained for 7 years for tax and legal purposes.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: