Cancellation Policy
Full refund 30 or more days before arrival, or within 48 hours of booking
Last Updated: October 11, 2026
Important Notice
All cancellations must be submitted through our platform or by contacting our support team. Cancellation policies are strictly enforced to protect both guests and property owners.
Standard Cancellation Policy
The same cancellation rules apply to every Stay Formosa home. A refund is the amount already paid for the booking.
30 or More Days Before Arrival
100% Refund
- Full refund of the amount paid
- Counted by calendar days before the arrival date
- Refund processed within 5-7 business days after approval
Within 48 Hours of Booking
100% Refund
- Full refund of the amount paid
- Counted from the time the booking was made
- Applies even when arrival is fewer than 30 days away
- Refund processed within 5-7 business days after approval
Any Other Cancellation
No Refund
- No refund of the amount paid
- Includes cancellations fewer than 30 days before arrival, once 48 hours have passed since booking
- A stay that has already started cannot be canceled
Weather, medical, and other unexpected situations follow these same refund rules. Travel insurance is the way to cover costs outside this policy.
Booking Modifications
Changes to existing bookings are subject to availability and the following terms:
- Date Changes: Subject to availability and rate differences
- Property Changes: Treated as new booking with cancellation of original
- Guest Count Changes: Must not exceed property capacity
- Rate Adjustments: Price differences apply for date/property changes
No-Show Policy
Guests who fail to check in without prior notification will be charged the full booking amount with no refund available. Properties may be re-rented after 24 hours of no-show.
Early Departure
No refunds are provided for early departure from the property, regardless of the reason. Guests are encouraged to purchase travel insurance for protection against unforeseen circumstances.
Refund Processing
When refunds are approved:
- Credit card refunds: 5-7 business days
- PayPal refunds: 3-5 business days
- Zelle refunds: Processed as new payment to guest
- Refunds issued to original payment method when possible
- Email confirmation sent when refund is processed
Travel Insurance Recommendation
Protect Your Investment
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances such as illness, job loss, flight cancellations, or family emergencies. Travel insurance can provide coverage beyond our standard cancellation policy.
How to Cancel Your Booking
To cancel your reservation:
- Log into your Stay Formosa account
- Navigate to "My Bookings"
- Select the booking you wish to cancel
- Click "Request Cancellation"
- Confirm your cancellation request
- Receive email confirmation of cancellation and refund details
Contact Us
For questions about our cancellation policy or to request a cancellation:
Stay Formosa Guest Services
Email: shane@myformosahome.com
Phone: 407-253-6100
Hours: 24/7 Support Available
Response Time: Within 2 hours during business hours